Customer Relations Manager

Job description

As a direct report to the Product Manager, the Customer Relations Manager plays a pivotal role in fostering proactive connections between Integrity Software and our customer base through a combination of remote and onsite interactions. Key performance indicators include the quantity of customer engagements and the sustained satisfaction levels achieved. Collaborating closely with our Support and Professional Services departments, the role involves a proactive approach to minimising customer queries. Additionally, close collaboration with the sales team is essential, as the Customer Relations Manager is tasked with elevating awareness of available services and products, with a primary focus on enhancing customer retention.

Responsibilities

• Maintain customer satisfaction levels through pro-active and reactive customer account management, working alongside Support, Consultancy, Sales and Finance
• Support the Account Managers to promote the portfolio of services and products
• Enhance product knowledge to effectively address and resolve customer queries
• Manage key accounts, ensuring regular contact and assisting with speedy resolution of any issues
• Administer customer query lists, establishing transparent lines of communication
• Assist with the organisation of customer events
• Develop and maintain our customer retention program

Key Skills

• High personal standards shown through a keen interest in customer service
• Knowledge of the Construction industry including accounting and cost management
• Must be flexible and willing to travel within the UK and Ireland
• Knowledge of Salesforce is desirable, or other CRM systems
• Highly organised
• Ability to communicate effectively and act as an intermediary between departments
• Good interpersonal and customer facing skills

To apply please email your CV to careers@integrity-software.net