Customer Relations Manager

Job description

Reporting to the Sales Director, the Customer Relations Manager is responsible for proactively developing relationships between Integrity Software and the customer base, via remote and onsite visits. Performance will be measured on the number of customers contacted and the levels of satisfaction maintained.

They will also work closely with the sales team as the Customer Relations Manager will be expected to raise awareness of the services and products available as well as improving customer retention.

Responsibilities

• Maintain customer satisfaction levels through pro-active and reactive customer account management, working alongside Support, Consultancy, Sales and Finance
• Support the Account Managers to promote the portfolio of services and products
• Facilitate customer interaction with the business processes
• Manage key accounts, ensuring regular contact and assisting with speedy resolution of any issues
• Assist with the organisation of customer events
• Manage and maintain our customer retention program

Key Skills

• High personal standards shown through a keen interest in customer service
• Knowledge of the Construction industry including accounting and cost management
• Must be flexible and willing to travel within the UK and Ireland
• Knowledge of Salesforce is desirable, or other CRM systems
• Highly organised
• Ability to communicate effectively and act as an intermediary between departments
• Good interpersonal and customer facing skills

To apply please email your CV to careers@integrity-software.net