Careers

Job Title: Software Support Consultant

Location: Lincoln

We are looking for an energetic, personable and enthusiastic individual to help us deliver a high quality support service to our customers, promoting high levels of customer satisfaction, loyalty and retention.

Reporting to the Support Manager, this role will involve working on the support desk responding to and resolving technical software queries. 

As a minimum, candidates should have:

•    Excellent customer service skills
•    Be an open and clear communicator - verbal and written
•    Demonstrate the ability to learn new systems quickly
•    Have strong numerical, analytical and problem solving skills
•    Be self-motivated and able to work under their own initiative
•    Have an enthusiastic can-do attitude and be determined to find and provide solutions

The following skills would also be highly desirable:

•    Experience of working in a technical IT support role
•    Microsoft SQL, including writing view and enquiries for reporting purposes
•    Microsoft Server platforms, Windows operating systems and Excel
•    Working in accounts or using accounting software
•    Knowledge of the Construction industry

To apply please email your CV to careers@integrity-software.net

Job Title: Professional Services Consultant – Delivery Team 

Job description 

Integrity Software are one of the UK’s leading providers of Construction industry specific accounting software and part of the JDM Technology Group. 

A Professional Services Consultant is required to expand on Integrity Software’s existing Implementation team and will be required to deliver consultancy days to a high standard. The role will include project management of own projects, and provide services to customers including scheduling of initial service days and ongoing remote and on-site training, tracking of progress, and involvement in issue resolution as needed.  You will be required to educate customers on the importance of their involvement and commitment in the implementation process including recommendations concerning setups, processing, and data flow within the customer’s existing operations. You should be able to demonstrate an ability to identify potential issues or shortfalls in customer’s knowledge during the early stages of the project, whilst being able to manage the customer’s expectations.  

The key objective is to maintain the high standards of delivery and to ensure successful project Go Live.  This will ensure tasks are completed as required and any issues arising are dealt with in a professional manner. Reporting directly to Professional Services Manager, the role will be based throughout the UK and Ireland travelling to client sites with some home working. During home working you there will be times where assisting the rest of the implementation team will be required on their projects 

Responsibilities 

• Own diary organisation and planning 
• Manage day to day operational aspects of projects 
• Ensure project documents are complete, current and appropriately stored 
• Willing to travel throughout the UK with overnight stays. 
• Able to draw up requirements specification and translate that into a practical solution. 
• Managing customers’ expectations 

Key skills 

• A general understanding of construction accounting or the construction process in the UK 
• Confident with the ability to work to own initiative 
• Experience as a project manager 
• Well organised with the skill to guide customers with a firm and assured manner 
• Ability to identify issues and provide solutions at the earliest opportunity 
• Demonstrate the ability to learn new systems quickly 
• Be able to interpret and understand client’s needs/requirements 
• Driving Licence essential 
• Commercial acumen 
• Ability to be able to deal with all skill levels 
• Experience in providing professional services within the accounting software industry  
• Professional accounting qualification (desirable but not essential) 

To apply please email your CV to careers@integrity-software.net