My daughter is my alarm clock these days. Normally my team of consultants are out visiting customers every day of the week; I am on hand to support everyone in getting to where they need to be that day, sometimes logging onto Google Maps to help guide people in when satnav fails! I am also the point of contact for customers to get in touch if any problems arise. The Professional Services team might be on site with a customer mid-way through an implementation project, a Go Live Hand-Holding day, post Go Live consultancy or for an ad hoc training/consultancy day. They will immerse themselves into a client project and are very passionate about ensuring a successful and timely implementation.
I am predominantly based in our Marlow Head Office as this provides me with important desk time to schedule days and coordinate diaries with our consultants and customers but sometimes I might be visiting a client for a Pre-implementation Meeting or attending a meeting at our Lincoln or Gatwick offices. Since the start of this year alone we have implemented systems to over 50 companies which amount to many hundreds of training and consultancy days being delivered.
A day for one of my consultants typically starts early and finishes late as they have some travel distance to cover. Sometimes a consultant can be onsite at different locations every day of the week. I am therefore here to help keep the cogs turning and liaise with customers to schedule days, check progress on projects and make sure that any queries are promptly picked up and actioned. This could be by a different member of the team if the original consultant is onsite with another customer, for example.
I’m not the best at stopping for lunch but I do love eating; I try to be organised and bring something with me else I am often sat complaining that I am hungry only to find out its 3pm and I’ve missed lunch. I can be seen eating porridge at random times of the day otherwise a quick stop off to the local supermarket (or Subway!) often does the trick!
As you know, implementing a new accounts system is a big deal and causes an element of disruption for all businesses. Therefore an important part of my role is to act as a central point of contact to make sure implementations run smoothly. This may involve a visit to a client site to review the progress of a large implementation or a visit at the outset to talk through how best to approach an implementation.
Colleagues can often hear me ‘singing’ along to the radio, usually with all the wrong lyrics. I also communicate with the full range of people within Integrity. For example when a new customer comes on board I work closely with the sales and pre sales team to understand the unique requirements of the customer. Then once the implementation is in progress the professional services team can be in close contact with our support team as we overcome any challenges along the way, right through to handing the customer over to support when they have successfully gone live.
As my team depart their respective client sites and commence their onward travel plans, I am often catching up with them over the phone and actioning any requirements.
As for many parents at this time of year, my little girl has just started school so it’s all fun and games even after work as I get home to see the excitements that she has been up to…and seeing if she has returned home in her own shoes or one of her friend’s – all in a day’s work as they say!