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Customer Support

It's now even easier to log your own support tickets, monitor their progress and see resolutions. Simply login to our Customer Portal using the button below, and follow the instructions.

 

Go to Customer Portal

 

How to log a support ticket using the Customer Portal

Logging your own support ticket is quicker and easier than calling or email our Call Centre, and means you may get a quicker resolution to your issue. Follow the steps below to start logging your own tickets today.

  1. Click the button above to go to the Customer Portal
  2. Click 'Sign In' and enter your login details. You can reset your password if you don't know it by clicking 'Forgotten Password' and following the instructions*
  3. Once signed in, click 'Submit a Request'
  4. Complete the form with as much detail as possible. You can add screenshots using the 'Add Attachments' function
  5. Click 'Submit'

Your ticket will be assigned to a member of our support team and they will get in touch with you shortly.

*If you don't receive an email log a call using the normal channels, and you will receive an email with a login link to set up your portal

 

Download instruction manual