How to log a support ticket using the Customer Portal
Logging your own support ticket is quicker and easier than calling or email our Call Centre, and means you may get a quicker resolution to your issue. Follow the steps below to start logging your own tickets today.
- Click the button above to go to the Customer Portal
- Click 'Sign In' and enter your login details. You can reset your password if you don't know it by clicking 'Forgotten Password' and following the instructions*
- Once signed in, click 'Submit a Request'
- Complete the form with as much detail as possible. You can add screenshots using the 'Add Attachments' function
- Click 'Submit'
Your ticket will be assigned to a member of our support team and they will get in touch with you shortly.
*If you don't receive an email log a call using the normal channels, and you will receive an email with a login link to set up your portal
