Unrivalled customer service & support
We understand that keeping your system running and running well is really important in the day to day running of your business. Much of the day to day interaction we have with customers is through the support services we provide.
Our support services include:
- A first-class telephone helpdesk service
- An online service for our team to see a problem first hand
- Access to functional and technical enhancements made to the software
- Provision of fixes to software errors
- Updates to cover legal, fiscal or other statutory changes
- Requests for future product changes and developments
We pride ourselves on the personal contact our customers have with our support team and the knowledge that we build up in that group really helps to solve any problem that arises. Our dedicated Support Team resolve 99% of calls within the hour and 95% within 4 hours.
Business Process Consultancy / Technical Executive meetings
An additional service that we provide to supported customers is a system review by one of our senior consultants. The primary objective of the review is to ensure that you are getting the most from your system (and hence from your investment).
Although the system will have been setup to meet the needs of your business when it was originally installed, businesses change over time and our consultants will review how you currently use the system to make sure it is configured to meet your current needs. If appropriate we will recommend changes where improvements can be made. We also consider modules not currently being used to review if and how they can benefit your businesses efficiency.
Ultimately our Business Consultants are there to make sure your system setup best suits your business and ensures that you are getting the best out of your investment.